We are only able to accept returns for a refund or exchange on orders within 28 days of purchase. Returns must be in new condition, and we ask that they be returned in their original, intact packaging. We are only able to accept returns for orders purchased directly from On.
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Website orders:

For returns, please enter your order number and the email address you used to place the order. To return an exchanged order, enter the exchange order number  provided to you by email.*